Start with the process, not the headcount
Map the workflow
We review tools, volumes, handoffs and bottlenecks before any hiring.
Train to your documentation
Our staff learn your processes, not a generic script.
Agree SLAs
Performance targets are set before the service goes live.
Expand scope
Clients often add finance, HR or IT-enabled work once the first process runs cleanly.
One partner, every operational layer
Back office support
Data entry, document management, invoice and claims processing, and CRM updates.
Customer support
Calls, email, live chat, social media, help desk and L1/L2 technical support.
Process automation
Workflow and approval automation, RPA, document automation and e-signatures.
Finance and accounting
Bookkeeping, reconciliation, payables, receivables, payroll, reporting and tax support.
HR outsourcing
Recruitment and onboarding, employee records, leave and payroll administration.
ERP and IT-enabled services
ERP implementation and support, integration, cloud helpdesk and website management.
Shared services and procurement
Finance, HR and IT shared services, vendor and contract administration, PO matching.
Business intelligence
Dashboards, KPI reporting, performance monitoring and forecasting.
Industries we serve
- Finance
- Telecom
- Construction
- Technology
- Healthcare
- Insurance
- Retail
- Manufacturing
- Logistics
- Education
- Legal
- Real estate
Why outsource
Lower cost per transaction
Pay for output rather than headcount, benefits and idle time.
Skilled teams without the search
Trained staff are already in place.
Coverage beyond office hours
Follow-the-sun scheduling keeps queues moving.
Scale on notice
Add capacity for seasonal peaks and step down afterwards.
In-house versus outsourcing
| Factor | In-house team | E-Tech Consultancy |
|---|---|---|
| Hiring time | 4–8 weeks per role | 2–4 weeks for a full team |
| Cost structure | Fixed salary, benefits and overhead | Flexible, scoped to output |
| Coverage | Local business hours | Extendable to 24/7 |
| Scalability | Bound by hiring and office capacity | Scales with notice |
| Technology | Bought and maintained internally | Included and configured |
| Management overhead | Owned in-house | Shared with a dedicated account manager |
| Training | Ongoing internal investment | Built into onboarding |
FAQs
Frequently asked questions
What is business process outsourcing (BPO)?
Contracting a specific business function, such as back office, customer support, finance, HR or IT-enabled work, to an external provider who runs it as a dedicated operation.
Why outsource instead of hiring in-house?
It removes the cost and time of recruiting, training and managing a function, and gives you a team already trained on similar processes.
How much does BPO cost?
It depends on scope, volume and delivery model: per seat, per transaction or hybrid. We scope pricing after a discovery call.
Is outsourcing my data and processes secure?
Engagements run under NDA with role-based access, encryption and ISO 27001-aligned practices.
Can I outsource just one process?
Yes. Many clients start with one, such as invoice processing, and expand once results are proven.
Can services scale up or down?
Yes, with an agreed notice period.